If you still don’t see sync start working, restart Windows.Īfter making the change the registry should appear similar to below not showing any TLS 1.3 keys.Įxchange Server TLS guidance Part 2: Enabling TLS 1. If under Protocols you see TLS 1.3 delete that key and its sub keys. If you do, right click on Protocols and click Export to save out a registry export of the configuration in case you need to revert back for any reason. Review if you see TLS 1.3 under Protocols. To work around the issue, remove the TLS 1.3 settings by doing the following:Ĭlick Start, search for Regedit and open the applicationĬomputer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols This issue can occur if your machine was updated to have TLS 1.3 configured. You can also select Show in IMAP for other. Make sure that Show in IMAP is selected for Inbox, Sent Mail, Trash, and All Mail. Make sure that the folders are set to show in IMAP. If you are on Windows 10, use the steps below to disable TLS 1.3 to address the errors in the article above. Outlook and Mail for Windows 10 need access to your folders in Gmail. Our testing found that Windows 11 TLS 1.3 should be working fine with Outlook. Workaround #2: We tested further and found that TLS 1.3 may cause the errors above if you are on Windows 10. On the IMAP Account Settings paste the new App Password in the Password box. Select Account Settings > Server Settings. In Outlook select File, under Account Information click the drop-down and select the IMAP account with the errors above. Outlook and may be able to detect your account's mailbox settings automatically, but for other non-Microsoft accounts, you may need. You can find them below or by viewing them in your settings. To fix the App Password on your email account in Outlook do the following: If you're trying to add your account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. To fix the App Password, log in to your IMAP email provider’s web email and go to Account Information > Security and create a new App Password. This could happen on Windows 10 or Windows 11. Workaround #1: If you are getting the errors in the section above, it could indicate that there’s a problem with the App Password. Possible causes include server problems, network problems, or a long period of inactivity.”Īfter investigating this further we are seeing two workarounds to help with these errors: “Your server unexpectedly terminated the connection. If this problem continues, contact your server administrator or Internet service provider (ISP).' In the Internet E-mail Settings screen that pops up, click on the Outgoing Server tab, and check the box next to My outgoing server (SMTP) requires. Task 'User Name - Receiving' reported error (0x800CCC0F) : 'The connection to the server was interrupted. “The connection to the server was interrupted.” You may see errors such as the following: Outlook stops connecting to your mail server.
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